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Our client has an immediate opening for a Support Technician who will be responsible for installing, configuring and maintaining the organization’s desktops, laptops, operating systems, and applications in a network enterprise environment
Responsibilities:
• Respond to customer requests for IT problems, upgrades, changes and administration.
• Coordinate and facilitate activities that will lead to an environment more closely aligned with Client products and processes.
• Provide first and second level desktop support on-site and perform remote support for the entire organization.
• Perform a variety of desktop support functions including moves, adds, and changes as well as specialized project work.
• Analyze and resolve problems associated with desktop hardware and applications software
• Assist with system changes and projects with the appropriate planning, testing and change management process
• Detect, diagnose, and repair, and report desktop and network related problems.
• Provide entry level desktop administration.
• Assist in the development, collection, and centralization of documentation including policies, procedures, and installations.
Requirements:
• 5 + years of Technical Support experience (Helpdesk/ Deskside Support)
• DOS, Microsoft Windows 95, 98, NT4, 2000, XP Professional operating environments experience.
• Knowledge of commonly used concepts, practices and procedures within the information technology discipline.
• Ability to plan and prioritize multiple tasks
• Excellent troubleshooting, creativity, and planning skills.
• Effective written and verbal communications and ability to communicate well with all levels within and outside the organization.
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